The Terms of Service is a referral agreement made between Maid Skillz Referral Agency and the client. Maid Skillz Referral Agency is an Employment Agency/Domestic Referral Agency in the business of assisting clients seeking House Cleaners, Carpet Cleaners, and other independent Service Providers and recruiting and registering qualified professionals/domestic workers for job referrals, in accordance with the relevant provisions of Texas state law.

Client has requested Agency’s services to identify potential domestic workers to provide housekeeping services to Client in Client’s home.

The parties hereby agree as follows:

1. Referral Service: Maid Skillz Referral Agency’s role is to recruit and retain independent domestic workers. All Service Providers undergo an interview with the Agency. The agency will ask questions regarding the work skill and availability of the service provider.

2. Payment: Payment is due at the time service is scheduled. Client may provide Agency with a valid credit card to keep on file for billing. Client is responsible for and agrees to pay Agency for the full cost of Client’s requested services. The referral fee charged by Agency for its services shall be reasonable, negotiable, and based on a fixed percentage of the service cost per the Agency’s established fee schedule. Without exception, there are no refunds for the cleaning service.

3. Cancellation: Failure to notify Agency twenty-four (24) hours in advance of cancellation of any requested service will result in a $99 fee charged for the scheduled visit. There are no refunds for the cancellation charge unless the client has been excused by the agency of the $99 fee due to an emergency considered valid by Maid Skillz Referral Agency.

4. Lock Out or No-Show: It is the responsibility of Client to ensure access for cleaning. If Client is not available or other access arrangements have not been made and the Service Provider is unable to enter, there will be a $99 lock-out charge. There are no refunds for the lock-out charge unless the client has been excused by the agency of the $99 fee due to an emergency considered valid by Maid Skillz Referral Agency.

5. Service Provider Performance: For quality assurance, a “walk-through” or inspection is required at the completion of service. The service provider must be contacted on the worksite after completion of the service if the client is not entirely satisfied with the housekeeping work that was performed.

6. Direct Hiring Prohibited: Client agrees not to directly engage the services of any referred Service Provider during the term of this Agreement and for a period of nine (9) months after termination of services without informing Agency of the scheduled services. Should services commence or additional services be provided without informing Agency, Client agrees to pay Agency $5,000 as a finder’s fee.

7. Performance of Services: The Service Provider represents that he/she possesses the qualifications, ability, and experience to perform all services requested by and rendered to Client without the advice, control, or supervision of Agency. The Service Provider shall be solely responsible for satisfactory performance of services to be rendered to Client. In the event Client communicates a complaint regarding the quality of services rendered or work performed, breakage, theft, or any other problem occurring while the Service Provider rendered service, it is the sole responsibility of the Service Provider to resolve the problem directly with Client. If any such complaints or concerns are received by Agency, Agency agrees to promptly inform the Service Provider so he or she may resolve the matter directly with Client. Agency shall not be liable, and Client agrees to indemnify Agency from and against any claims, losses, costs, fees, liabilities, damages, or other injuries that arise as a result of the Service Provider’s actions or unsatisfactory performance. Without exception, there are no refunds for the cleaning service.

8. Independent Domestic Worker: Agency is not the employer of the domestic worker referred to Client. Client acknowledges that she or he may have employer responsibilities depending upon the nature of the professional relationship established with the referred Service Provider and thus, may be liable for payment of State and/or Federal employment taxes incurred during and throughout the course of the engagement. In addition, Client acknowledges that Agency shall not be liable, and Client agrees to indemnify Agency from and against any claims, losses, costs, fees, liabilities, damages, or injuries arising out of Client’s failure to pay any such taxes.

9. Acceptance of Terms: Client understands and agrees that Client’s engagement or utilization of the services of a Service Provider referred by Agency will constitute Client’s acceptance of the terms and conditions of this Agreement even if Client does not return this executed Agreement to Agency.

10. Termination: Client reserves the right to replace or terminate the Service Provider for any reason.

11. Attorney’s Fees: Client agrees to pay all reasonable costs, including, but not limited to, attorney’s fees incurred by the Agency to enforce any provision in this Agreement.

12. Governing Law/Jurisdiction: This Agreement shall be governed by and construed in accordance with the laws of the State of Texas. Any action or proceeding commenced regarding this Agreement or the subjects herein shall be brought in

Denton County, Texas.

13. Consent for Use of Electronic Signatures: This Agreement may be executed by original, facsimile, and electronic signatures, each of which when affixed shall be deemed to be an original that is enforceable against the executing party. The customer may log in to the company website and choose whether to accept or reject this agreement at any time.

14. Service Fee: A 3.05% Service fee will be added for every booking.

15. Refund Policy: Without exception, there are no refunds for the cleaning service. In the event the signed customer claims a chargeback on their credit or debit card for the services that were provided by Maid Skillz, and the card issuer determines that the customer has committed fraud by requesting a charge back, the signed customer shall pay Liquidated Damages to the Agency at the amount of $750.00 in addition to the cost of service per occurrence.

16. Background Check Request Clause for Client Agreement: Client may request a background check for any service provider Agency refers to Client. To ensure FCRA compliance, it is Agency’s policy to provide Clients with an attestation of completion of a background check pursuant to Client’s requirements, but not the actual results. Client agrees to comply with applicable law related to background checks, reports, and any action taken.

17. Privacy Policy: We will only share your personal information with third parties if it is necessary to provide our cleaning services or if we are required to do so by law. We may share your information with the following third parties: our independent domestic referrals, our payment processing partners, and other service providing software partners. Digital photographs may be taken on scene for internal records or posted on social media in order to attract new customers. Furthermore, we respect your privacy and will not share any of your private information publicly without your consent.

18. Opt-in for SMS Using Our Toll-Free Numbers: When receiving SMS messages from Maid Skillz or from any of our toll-free numbers, Msg & data rates may apply. For help, contact [email protected]. When receiving incoming messages, you may opt out by replying “Stop.”